Privacy Policy
How Pompey Plumb Ltd handles customer information, appointment requests and uploaded photos.
How Pompey Plumb Ltd handles customer information, appointment requests and uploaded photos.
Pompey Plumb Ltd collects and uses customer information so that plumbing enquiries, appointment requests, emergency requests, approved appointments, cancellations, invoices and customer communications can be handled properly.
When a customer contacts Pompey Plumb Ltd or uses the appointment request form, information may include the customer's name, telephone number, email address, property address, postcode, description of the issue, preferred appointment windows, uploaded photos, admin notes, request history, email records, IP address and browser information used for security and spam prevention.
Photos are used to help understand the plumbing issue, access, visible pipework, fittings, damage or room layout before attendance. Customers should avoid sending photos that include people, private documents, unrelated personal items or anything not needed to assess the plumbing issue.
Customer information is used to respond to enquiries, assess appointment requests, estimate likely minimum costs, send acknowledgements, confirm or cancel appointments, keep an internal request history, arrange plumbing work, deal with complaints, maintain business records and protect the website from spam or abuse.
Appointment request details may be sent by email and Telegram notification so that Pompey Plumb Ltd can respond quickly. Website hosting, email, database, analytics, payment, accounting or communication providers may process limited information where needed to provide their services.
Appointment requests, uploaded photos, admin notes and related records are kept only for as long as reasonably needed for customer service, business administration, accounting, dispute handling, legal obligations and service history. Older uploaded photos and request records may be deleted when no longer needed.
Customers can ask what personal information is held, ask for inaccurate information to be corrected, or ask for information to be deleted where there is no continuing business, legal or accounting reason to keep it. Requests should be sent to info@pompeyplumb.co.uk.
Appointment requests and plumbing services are also subject to the terms and conditions and published plumber prices.